High performing teams in healthcare services were admitting and discussing their errors and failures. Those teams felt safe in their organization to talk about them because they could learn and improve processes management and organizational performance. Managers don't have to expect results to be stable or always grow in a positive direction. Ups and downs can be a course correction or a change in path. Observing and measuring a team's behavior is essential. Healthcare professionals will focus on building the right processes, sharing problems with an open dialogue without fear, not just monitoring indexes.
Faculty and Researcher at Nova SBEWebsite
For this semester’s last edition of the impACT Stories, Nova Social Consulting brought a group of speakers who understood the value of corporate sustainability for their business! What do an investment firm, a family-run vineyard and a B2B digital food marketplace have in common? They are all Portuguese B-Corps!Learn more
These last years have been paradoxical in every way.Learn more
This paper explores paradox, a way of seeing organizations that emphasizes interdependence, opposition and persistence, as both a source of novelty and absurdity.Learn more