This paper explores paradox, a way of seeing organizations that emphasizes interdependence, opposition and persistence, as both a source of novelty and absurdity. Paradoxes are processes with a dual potential for organizational harm or good, depending on the way they are framed and tackled. We explore this dual side of paradox and discuss some of its implications for the management of organizations.
Authors: Miguel Pina e Cunha, Rebecca Bednarek
You can find the research article here.
These last years have been paradoxical in every way.Learn more
High performing teams in healthcare services were admitting and discussing their errors and failures. Those teams felt safe in their organization to talk about them because they could learn and improve processes management and organizational performance. Managers don't have to expect results to be stable or always grow in a positive direction. Ups and downs can be a course correction or a change in path. Observing and measuring a team's behavior is essential. Healthcare professionals will focus on building the right processes, sharing problems with an open dialogue without fear, not just monitoring indexes.Learn more
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